Walled Lake Primary Care & Walk-In Clinic | Family Medicine

At Walled Lake Primary Care & Walk-In Clinic, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

What Personal Information We Collect

We may collect the following types of personal information:

•Contact Information: Name, email address, phone number, and mailing address
•Appointment Information: Preferred appointment dates, times, and service requests
•Medical Information: Health history, symptoms, and other medical details you provide
•SMS/Text Messaging Information: Phone number and consent preferences for text message communications
•Technical Information: IP address, browser type, device information, and website usage data

How Personal Information Is Used

We use your personal information for the following purposes:

•To schedule and confirm appointments
•To provide medical care and treatment services
•To send appointment reminders, test results, and healthcare notifications via SMS or email
•To respond to your inquiries and provide customer support
•To improve our website, services, and patient experience
•To comply with legal obligations and protect our rights

Who Personal Information Is Shared With

We may share your personal information with:

•Healthcare Providers: Our medical staff and specialists involved in your care
•Service Providers: Third-party vendors who assist with appointment scheduling, payment processing, and website hosting
•Legal Authorities: When required by law or to protect the safety and rights of our patients and staff
•Insurance Companies: For billing and claims processing purposes

SMS/Text Messaging Privacy

Important: SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes under any circumstances.

When you provide your phone number and consent to receive text messages from Walled Lake Primary Care & Walk-In Clinic, we use this information solely to send you appointment reminders, test results, and healthcare-related notifications. We do not sell, rent, or share your SMS consent or phone number with any third parties or affiliates for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

•Access and review your personal information
•Request corrections to your personal information
•Opt out of SMS/text message communications by texting STOP
•Request deletion of your personal information (subject to legal and medical record retention requirements)

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Walled Lake Primary Care & Walk-In Clinic

1340 S. Commerce Rd., Walled Lake, MI 48390

Phone: (248) 438-6600

Email: hello@walledlakehealth.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.